Refund policy

At Yeadon D I Y and Hardware, we want You to be fully satisfied with your purchase. If for any reason You are not happy, You may request a return or refund under the conditions outlined below.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that You received it

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items cannot be returned, including:

  • Used or damaged items not due to our error

  • Items not in their original condition

  • Clearance or final sale items (if applicable)

Return Process

To initiate a return, please contact us at:

Email: CONTQCT@yeadondiyandhardware.com

Include the following details:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or defective)

Once your request is approved, we will provide instructions on how to return the item.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost returns.

Refunds

Once we receive and inspect your returned item, we will notify You of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account

Late or Missing Refunds

If You haven’t received your refund yet:

  • Check your bank account again

  • Contact your bank or card provider (processing times may vary)

If You have done all of this and still have not received your refund, please contact us.

Damaged or Incorrect Items

If You receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will arrange a replacement or full refund at no additional cost.

Exchanges

We only replace items if they are defective or damaged.

If You need an exchange, please contact us using the details below.

Contact Us

If you have any questions about returns or refunds, You can contact us:

Address: 73 High St, Yeadon, Leeds LS19 7SP, United Kingdom
Phone: +44 7545 972423
Email: CONTQCT@yeadondiyandhardware.com
Website: https://yeadondiyandhardware.com/